I designed a new product.
I had the parts made.
I sent the parts to our production site in China. "Lo", I said, "Take these parts and deliver unto me a great Product!"
A Chinese engineer built the prototypes.
The engineer gave the prototypes to his shipping department.
The prototypes arrived at my receiving department.
The prototypes were delivered - but to our stock department, not to me.
"Lo," the stock clerk said, "these Products do not meet our Incoming Quality Control Standards."
The prototypes were marked for disposal.
I asked the Chinese engineer, "Didst thou make the prototypes?"
"Verily," the engineer said. "Here is proof that they were delivered one week earlier than scheduled!"
"Dunce!" I said to my receiving department. "To whom didst thou give the prototypes?"
"It is not Recorded," said the foul Clerk, "Read it in thy Tea Leaves, buddy."
"Fellow Engineers," I cried, "Wert my prototypes mistakenly delivered to thee?"
"No," they said, and "wherefore yelleth he?" and "check out this Video."
And so grieved I went unto my Boss. "Lord," I said, "I shall send an angry message to the whole building asking all and sundry to look for my prototypes."
"Check the stock department first," saith milord.
And I did.
And so it was that on the day that $20,000 worth of design, parts, and engineering effort were to be thrown out and a multimillion dollar project was to be set back two months because of a QC FAIL sticker, I got my prototypes.
Why? Because twelve time zones, a language, an ocean, and two shipping clerks stood between me and my engineer. In R&D, ideas are the easy part.
That's incredible. We have no way to compute the hidden costs associated with incomplete communication.
ReplyDeleteThe longer the chain, the higher the likelihood of a weak link.
ReplyDeleteI think the term Tragicomic was coined for just this situation.
ReplyDeleteI have to laugh, or I'd strangle someone.
ReplyDeleteA most instructive lesson, saith I. And some pretty good verse to boot.
ReplyDelete